Frequently Asked Questions
Order Questions
How can I check my order status?
You can check your order status by logging into your account on abodeandgrace.com or using the order lookup tool with your email and order number.
Can I modify my order after placing it?
You can modify your order within 1 hour of placement by contacting customer service through abodeandgrace.com. After this period, we cannot guarantee changes.
What is your order cancellation policy?
Orders can be cancelled within 2 hours of placement if they haven’t entered the shipping process. Contact us immediately through abodeandgrace.com.
Shipping Information
How long does shipping take?
Standard shipping takes 5-8 business days after processing. Express shipping takes 3-5 business days, and overnight shipping takes 1-2 business days.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 60 days of delivery. Items must be unused and in original packaging with all tags attached. Start your return through abodeandgrace.com.
How long do refunds take to process?
Refunds typically process within 7-10 business days after we receive your return. The timing depends on your payment method and financial institution.
Product Information
How do I care for my products?
Care instructions are provided on each product page and included with your shipment. Following these instructions will help maintain product quality.
Are your products made with sustainable materials?
We’re committed to sustainability and use eco-friendly materials whenever possible. Detailed information is available on product pages at abodeandgrace.com.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.
Are taxes included in the prices shown?
Prices do not include sales tax. Applicable taxes will be calculated and displayed during checkout before payment.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive password reset instructions within minutes.
Can I update my account information?
Yes, you can update your personal information, shipping addresses, and communication preferences by logging into your account on abodeandgrace.com.
Technical Support
The website isn’t loading properly. What should I do?
Try clearing your browser cache and cookies, or use a different browser. Ensure your internet connection is stable and JavaScript is enabled.
I’m having trouble completing my purchase.
Ensure all required fields are completed and your payment information is correct. Try using a different payment method if issues continue.
Company Information
Where are your products manufactured?
Our products are manufactured in facilities that meet our quality and ethical standards. Learn more about our manufacturing practices on abodeandgrace.com.
What is your sustainability commitment?
We’re dedicated to sustainable practices throughout our supply chain. Detailed information about our initiatives is available on abodeandgrace.com.
Gift Cards
Do you offer gift cards?
Yes, digital gift cards are available in various denominations and never expire. They can be purchased through abodeandgrace.com.
Can I return items purchased with a gift card?
Yes, items purchased with gift cards can be returned for store credit. The credit will be issued to your account on abodeandgrace.com.
Contact Information
How can I contact customer service?
Use our contact form on abodeandgrace.com for the fastest response. Our team typically replies within 2 hours during business hours.
What are your customer service hours?
Our customer service team is available Monday through Friday, 8 AM to 8 PM EST, and Saturday, 9 AM to 5 PM EST.
For questions not covered here, please visit our full help center on abodeandgrace.com or contact us through our online form.